Order Cancellation
At Somvera, we understand that customers may need to cancel an order due to unforeseen circumstances. We aim to make the cancellation process simple and transparent.
Before Shipment
Orders can be cancelled before they are processed and shipped. If you wish to cancel your order, please contact our customer support team as soon as possible with your order details.
Once the cancellation request is approved, any eligible refund will be processed according to our refund policy.
After Shipment
Orders that have already been shipped cannot be cancelled. In such cases, customers may refer to our Return & Refund Policy for further assistance, if applicable.
Cash on Delivery (COD) Orders
Customers are requested to place COD orders only if they intend to complete the purchase. Repeated cancellations of COD orders may result in restrictions on future orders.
Refund for Cancelled Orders
If payment has already been made and the order is successfully cancelled before shipment, the refund will be processed through the original payment method. Processing times may vary depending on the payment provider and banking system.
Cancellation by Somvera
We reserve the right to cancel any order under certain circumstances, including but not limited to:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent activity
- Incomplete or inaccurate customer information
- Any situation beyond our reasonable control
In such cases, customers will be notified, and any eligible payment received will be refunded.
Contact Us
If you wish to cancel an order or have any questions regarding this Cancellation Policy, please contact our customer support team through the contact information available on our website.
Privacy
Your use of this website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as described in that policy.